Support
Stuck? Write to a person.
Email hello@kriy.app - we answer within one working day, faster during the pilot. Include the email you sign in with and, for client issues, the client's first name.
I did not receive the magic link
Check spam and the promotions tab, then request a new link from the sign-in screen. Links expire after a short time and can be used once.
My client's invite says it is expired or already used
Invites are single-use. Open the client in Kriy and send a new invitation; the old link stops working.
Cataloguing is stuck on 'processing'
Large batches are processed in the background and can take a few minutes. If an item stays in that state for more than an hour, pull to refresh; if it still does not move, write to us with the client's first name and the upload time.
Subscription, trial and refunds
Stylist subscriptions are billed by the App Store or Google Play. Manage, cancel or request a refund from your store account; Kriy cannot issue refunds directly.
Export my data
Stylists: Me → Privacy → Export. Clients: Stylist → Privacy → Export. The zip is ready within minutes and the download link is valid for 24 hours.
Delete my account
In the app under the same Privacy section, or follow the steps on the delete-account page. Deletion is immediate and permanent.
Privacy questions go to the same address. See also the Privacy Policy and Terms of Service.